App for Collision Damage

Frequently Asked Questions

Let us put your mind at ease.

No. Minnesota car insurance laws state specifically that the customer gets to choose their own shop. We look at it this way: if you have an accident, either you or your insurer must make a good decision. If you're certain where you want your vehicle fixed and have conveyed that desire to the insurer, then legally, the insurer should accept your choice. If you’re not certain, the insurer wants you to be happy with the convenience and quality of your repairs, so they will help you pick from their network of selected auto body facilities. Remember, they do want you to be satisfied, but you have the legal right to choose who repairs your vehicle.

We don't want anyone driving around in an unsafe vehicle, and neither does your insurance company. Most insurance policies cover vehicle towing to avoid additional damage and to make sure no one is driving around in an unsafe car. Vehicles with front-end damage can lose critical engine and transmission fluids, damaging the engine and leaving you stranded in the middle of nowhere. We offer a 24/7 towing solution so you can get your vehicle to our shop when you need to.

No. Now is the time to consider who you would like to repair your car. An insurance agent can be very helpful at this time and worth every nickel you pay for their guidance. If not, consider friends, coworkers, neighbors, mechanics, dealers, or other people you know who could help. However, collecting everyone's estimate opinion can be very confusing and nonproductive. If you need to find a great place to fix your car, just call us even if you’re not in our neighborhood. We'll refer you to the best auto care in your area.

We have a wonderful and convenient Enterprise car rental facility right in our building. Please keep in mind that some claims include a free rental car, and we'd be happy to discuss your options. Sometimes the rental expenses will be covered within your own policy, so check with your agent to be sure. If you find out that you don't have rental reimbursement, ask for an explanation of the cost to put your mind at ease when paying out of pocket. We offer free courtesy cars if you are willing to drive a used vehicle. Our free loaner cars are always in demand.

Previously, the condition of parts used in collision repair wasn’t regulated. Technicians would install new, name brand parts in old vehicles without a second thought.  When the electronic age of estimating took hold and data could be collected, insurers found out that new Original Equipment Parts (OEM) were used too often on older cars when “like kind and quality” (LKQ) would do the job adequately for less. Your insurance policy most likely promises to restore your vehicle to its original state or better. They are not obligated to use new OEM parts on a five-year-old car, and sometimes, an aftermarket part is the best solution. Minnesota law requires customer permission to do so. Trust between you and your auto body repairer is critical so you can know you are paying for the best collision damage solution. Five-year-old salvaged parts (LKQ) can be rust-challenged in Minnesota, and a new part from an aftermarket supplier may be the best avenue for you. It is a decision best made by knowledgeable repairers—like Pearson Auto Body—because we know what fits and what doesn't. Our concerns run deep. We care.

Contact Pearson Auto Body to get more of your questions answered.


  • Dear Pearsons, I wanted you to know that I have been so appreciative of the professionalism of all of your employees. I have been especially impressed with Danielle, the woman who answers your phone and greets customers. She has been so helpful and pleasant to me when I have dropped off my car or come in for an estimate. Because of various circumstances (our latest being extensive hail damage), I have....[+]
    – Jan Parks
  • I had to write to tell you Pearsons lives the quote on the back of the card! Apple Ford gets a nod for telling me they thought you did good work. Little did I know that not only was the work great, but the customer experience was top notch. Some examples: 1. Arrived for a quote and was on my way in less than 30 minutes with a very reasonable quote. 2. When Ford muffed getting parts on time, you....[+]
    – Mark Bouman
  • Dear Bob Pearson, On behalf of the Automotive Management Institute (AMI) and its Board of Trustees, please accept our sincere and lasting thanks for Pearson Auto Body’s generous $10,000 grant. Please consider this formal acknowledgement and thanks as the threshold of an ongoing between AMI and Pearson Auto Body. Thanks to your support, and that of many of your colleagues in the automotive repair....[+]
    – Charles D Groves
  • Dear Bob, Thank you so much for your kindness in repairing my car! Marty Langemo is my son-in-law. I am very grateful for help these days since i am no longer able to work due to illness. God Bless You!
    – Dolores Spallacci
  • Dear Shani, Our Toyota Tundra Truck is finished, and we were thrilled with the ease of the claims process for this vehicle. Pearson Auto Body was OUTSTANDING!!! Definitely an A+++ autobody shop! They made Liberty Mutual look good, and the work they did was above and way beyond expectations!
    – Michelle & Zack Haller
  • Dear Bob, I just wanted to send you a note to thank you for helping my mother-in-law, Delores Spallacci. She was very happy to have her window fixed and her bumper trim repaired. Generous and thoughtful people like you help make this world a better place. We need more people like you! Besides helping Dolores, you've always been a great person to work with when you help out my clients who've crashed....[+]
    – Marty Langemo, your American Family Agent
  • Dear Jason and all staff at Pearson Auto Body, First and foremost, I want to take this opportunity to thank you personally for the unbelievable job you did on my Nissan Titan. My wife and I bought this as our retirement truck so we could go camping. We kept our last truck for over 15 years and plan on keeping this one even longer if we can. Unfortunately, it ended up at your shop because of an....[+]
    – Shane Brownrigg
  • We thank you for your generous donation of $100 contributed to Kids Against Hunger. Your support has enabled us to reach and surpass our goals. We have been fortunate to be able to include you in our family of supporters. 6,500,000 meals were packaged and shipped around the world in 2007 because of your efforts. We consider your donation a positive response to what we are trying to accomplish and have....[+]
    – Feeding Children International of Stewart
  • I wanted to send this letter as a thank you and to express my great appreciation for the support you provided to the families of service members over this past holiday season. The donations made by Minnesotans like you were not only a joy to the children but went even further to touch the hearts of families who have gone through so much this past year. Les Hanson’s energy and enthusiasm was amazing to....[+]
    – Major D. A. Ahrens
  • To the awesome workers at Pearson's Auto Body, Thanks SO much for fixing our van so well!! You did an excellent job and had it "cleaner than ever." Everyone was very helpful and nice during this "traumatic" time for us (after being rear-ended on the way to our campout). We appreciate your going above and beyond and would recommend you to others! Thanks again!
    – The Chapman Family
  • Tim, Brian and I wanted to let you know how happy we are with the service you gave us. After a BIG accident and not a lot of answers from our insurance company, you and your team were very helpful and answered all of our questions! You and your team did great work, and we are very pleased. Thank you again for EVERYTHING!
    – Brian & Jamie Meger
  • Dear Jim: It has taken me some time to get this letter off to you. I want to express my satisfaction of the work that was done in your shop as being excellent. I will not hesitate recommending your shop to anyone needing body repair work. But, the one thing I found that impressed me the most was the courtesy your people demonstrated to me, as a woman. I had the feeling that they were interested in me....[+]
    – Ardis L. Moen
  • Hi Pearsons, This is Kelly Pomgratz calling. I was just talking with Danielle, who did a great job with me, and I just wanted to tell you. It must have taken you guys a week just to clean my car. It just looks amazing. Thank you so much for spending the extra time on my car. That couldn't have been an easy task, and I'm a very satisfied customer. Thanks for doing a great job. Oh by the way, the dent you....[+]
    – Kelly Pomgratz
  • To whom it may concern, I had an accident with my "beloved" Jaguar and chose Pearson Auto Body to repair my car. They were extremely responsive. They immediately ordered the parts from Jaguar to repair the car, pounded out the driver's door so I could drive the car until the parts came in (one week). When the parts arrived, they came and picked up my car from my garage, did their part, took it to....[+]
    – Judy Ziztloff
  • Dear Bob Pearson, On behalf of the Alliance of Automotive Providers (ASSP), I want to sincerely thank you for representing AASP in the trip you made to Taiwan to meet with the aftermarket collision parts manufacturers. We appreciate and acknowledge the significant time commitment this placed on you personally and professionally and want to thank you for your commitment to improving the automotive....[+]
    – Nick Kostakis
  • Dear Bob and staff, Just wanted to drop you all a quick line to THANK YOU so very much for the amazing job you did on my Highlander! The bodywork looks great and whoever surprised me with the interior detail job has my undying gratitude! Kudos to everyone at Pearson! You really made our day, and this attention to detail and outstanding example of customer service will not be forgotten! Hope you....[+]
    – Janine Langemo
  • Dear Bob Pearson, I meant it when I told you that I would miss you on the AASP MN Board! Your industry knowledge and insight was always invaluable, but what I will really miss is your quirky sense of humor and fun-loving approach to everything you did. Hopefully you won’t fade too quickly into the sunset, and the industry and association can still benefit from your unique and wide-ranging perspective....[+]
    – Judell Anderson
  • Hi Bob, My name is Dorothy Clarkmiles, and I had an accident two weeks ago. I was so pleased with how Danielle and Brandon made me feel when I came into Pearson Auto Body. I just needed to call in and talk to you personally. I've had the same policy for 22 years and never had an accident, and being so stressed, Danielle gave me a car to drive right away, and I just needed to let you know in person.....[+]
    – Dorothy Clarkmiles
  • Curt, Thank you again for keeping our truck decals authentic. We will recommend your body repair shop to all of our friends.
    – David & Dan