This is Kelly Pomgratz calling. I was just talking with Danielle, who did a great job with me, and I just wanted to tell you. It must have taken you guys a week just to clean my car. It just looks amazing. Thank you so much for spending the extra time on my car. That couldn't have been an easy task, and I'm a very satisfied customer. Thanks for doing a great job. Oh by the way, the dent you repaired looks just great. Thank you very much, and thanks for doing a great job.
Dear Jason and all staff at Pearson Auto Body,
First and foremost, I want to take this opportunity to thank you personally for the unbelievable job you did on my Nissan Titan. My wife and I bought this as our retirement truck so we could go camping. We kept our last truck for over 15 years and plan on keeping this one even longer if we can. Unfortunately, it ended up at your shop because of an irresponsible driver who did not care.
My insurance agent recommended your shop. I checked the online reviews and was impressed. I got the quote, and it disappointing that I would have to have the whole left side of the box replaced. I have worked in auto body for a few years back in my glory days and always hated the idea of breaking a factory seal, for I knew what would always happen: rust on the seams, never align right, blah, blah blah...Unbelievably, Jason sent me pictures of the truck with the damage actually repaired, NOT REPLACED. That is unheard of nowadays. I was floored that someone took the time to say, yeah, I can pull that out, no problem. I showed the repairs to my staff, and they were just as amazed. Needless to say, the final product is just as good as new if not, dare I say, better the Nissan itself. So to all of your staff, including the guy that sweeps the floor and puts tools away, GREAT JOB, ABSOLUTELY AMAZING. You even detailed the inside of my truck, Oh My God...
The service, the staff—everything about this experience from when I met you all, was above and beyond what I expected, and I will refer you and your company to anyone I know that gets in trouble with their auto body. A very, very special thank you to the guy or gal that pulled the damage. You are the best.
I had to write to tell you Pearsons lives the quote on the back of the card! Apple Ford gets a nod for telling me they thought you did good work. Little did I know that not only was the work great, but the customer experience was top notch.
1. Arrived for a quote and was on my way in less than 30 minutes with a very reasonable quote.
2. When Ford muffed getting parts on time, you said not to worry and provided a loaner. And you even apologized for Ford.
3. The car was done as promised.
4. The car was returned cleaner that it was when we brought it.
5. The times we were in, people were courteous and friendly.
We have never had an experience like this with a body shop. We are now thinking about having some other work done. We have already told friends how good an experience it was and that we would recommend you without any reservations. Please pass this on to the rest of your organization with our thanks.